FAQ

 

Our team is always ready to answer your questions. We would like to hear from you!

How does the ordering process work?

You can buy a share of a cow (that will ultimately be delivered to your house in a meat box) by clicking one of our ethically-reared cows (either premium or organic) shown on the home page. Opt for either the large or small box and then, alongside our set cuts, customize your preferred combination of minced meat products.

The cow you have bought a share of will only be sent for slaughter once it has been 100% crowd-purchased. It will take a further 3 weeks for the cow to be butchered and its meat matured for premium taste and texture. Thus, the average time between order and delivery comes to about 3-4 weeks. Throughout the process we'll send you four email updates: 

  1. You’ll receive a message when your cow has been fully sold.
  2. Next, you’ll be informed when your cow has been sent for slaughter, at which time we’ll also be able to give you a more precise delivery date (this usually occurs about three weeks in advance of delivery).
  3. Just before the week of delivery, we’ll reach out to you to remind you that your beef is on its way! At this point, we’ll also give you the option to change your delivery day (Thursday), location, as well as any supplementary notes you’d like our courier keep in mind when delivering.
  4. Finally, the morning your meat box is sent out, our trusted courrier APC will send you a track and trace code, a link to their online tracker and an estimated 2 hour delivery window.

We deliver on:

  • Thursday: 8am – 6pm

Please note: Changes to your delivery day / address can only be made up to the Friday in the week prior to your delivery week! Past then, the best rearrangement of delivery possible is to have your box stowed in a safe place of your choosing or leaving it with a kind neighbour.

Can I order extra/different cuts & slices of meat?

No, but there is a good reason for this. 

It’s important to us that all parts of each cow we sell are used and nothing goes to waste. In the UK alone, it is estimated that 100,000 cows worth of beef goes to waste yearly. For this reason, besides slaughtering only once completely sold, our cows are all processed lengthways (from front to back). This means that each of the (approx.) 30 meat-boxes that are filled using the carcass of a specific cow will contain an equal mix of cuts and slices from its different parts. Taking such a cross-section of the cows meat allows each shareholder to take holistic responsibility for the cow they derive meat from; ensuring nothing is tossed to one side — from nose to tail, everything is learnt to be valued and appreciated. :) 

 

Because the meat from each cow we sell is portioned and divided to fill approximately 30 large meat boxes, certain cuts and slices aren't included simply because the quantities aren't big enough to divide into so many boxes. Where this is the case, rest assured that we do still use them, but instead do so by making minced products that can be more easily divided.

What happens to each cow's offal & bones, and can I make an order?

We ensure that all parts of each cow we sell are used. So, each of our customers can reach out to us via questions@grutto.uk to request up to 2 portions of Offal or Bones to be added to their large order (1 portion for small orders), free of charge. :) Do please note however that we use a 'first come, first serve' approach to allocating these parts!

How are the cows cared for?

We're proud to personally visit each farmer we choose to partner with to see where and how the cows presented on our site are raised — ensuring that each cow is reared with the highest standards of animal welfare and environmental stewardship in mind. If we can’t Instagram it, we don't sell it! 

Whilst each of our farmers has their own set of unique practices (often passed down generations), none administer hormones or preventative antibiotics to their cattle. This means no guesswork or health risk when your family enjoys our meat. 

Through Spring, Summer and part of Autumn, our cows graze in pastures (free range) and can often choose to shelter in an open barn. We work with farmers that rear suckler hers which means that when a cow becomes pregnant, her calf can stay by her side for six to nine months after the birth. 

Our farmers are very passionate about doing away with all chemicals or sprays as much as possible when maintaining their grounds. Rather, they prefer to use natural fertilizers — like the dung produced on their own farms. Our cows eat a mixture of grass and herbs, and sometimes a few tasty extras such as wheat that our farmers often grow themselves. 

Would you like to visit one of our cows? Let us know by sending an email to questions@grutto.uk and we'll contact you with possible dates & times!

Is your meat organic?

We offer beef from both organic certified and non-organic farmers. 

Regardless of certification, our cows eat a mixture of grass and herbs, and sometimes a few tasty extras such as wheat that our farmers often grow themselves. 

The only reason not all our farmers are organic certified is that some use their own grass instead of certified feed – but, in reality, things don’t get more natural than fresh, chemical-free grass!

How will my cow be slaughtered?

Your cow will be slaughtered by way of captive bolt at a small-scale, family-run abattoir (Code: 8191 EEC) or family run abattoir (UK 5260 EC)

The cows are between 2 years and 5 years when they are slaughtered, depending on their breed and weight.

 

 

What is the shelf life of the meat?

You’ll find two expiry dates on each individual packet inside your meat-box: one for when the meat products are refrigerated and the other for when frozen. 

From the date of delivery, we recommend you consume the meat within 2-3 days if you choose to refrigerate it. When stored in a freezer however, how most our customers store their meat, your meat products will remain fresh for up to 1 year. 

After defrosting our meat, you can store the sealed packet in the fridge for 2-3 days.

Will my meat box fit in the freezer?

Yes! Because all our meat products are vacuum packed, the contents of our large premium box will fit in a single drawer (59cm X 39cm X 11cm) of a standard household freezer. A small meat-box (3.5kg) takes up only half! 

Because we allow the meat to mature, it loses a little bit of its moisture. And this, alongside the fact that it’s vacuum sealed, means that the quality of our meat won’t deteriorate when you freeze it for long periods (even a year!) of time — keeping every bit of its taste and texture, tenderness and taste!

What additives do you use in your products? (allergens)

We don’t use any E Numbers, sugar, binding agents, dyes, preservatives, or chemicals often found in supermarket meats. Whilst all our meat is gluten-free, please note that our meat products are prepared in an environment where gluten is processed at other times. Our meat is also 100% lactose-free. 

We add salt, pepper and other seasonings to some of our products, such as beef burgers and meatballs. There is a label on each individual packet that lists the ingredients and shows the nutritional value of the product.

ProductIngredientsNutritional Information
Beef BurgersBeef (97%), Sundried Tomatoes, Sea Salt, Onion, White pepper.Energy 937 kJ / 225 kcal, Fat 16.1 g (of which saturates 6.8 g), Carbohydrates 1.3 g (of which sugars 0.7 g), Protein 18.6 g, Salt 1.4 g
Beef MeatballsBeef (97%), Sundried Tomatoes, Sea Salt, Onion, White pepper.Energy 937 kJ / 225 kcal, Fat 16.1 g (of which saturates 6.8 g), Carbohydrates 1.3 g (of which sugars 0.7 g), Protein 18.6 g, Salt 1.4 g

Organic ingredients are used whenever possible.

Can we help you with something?

Our team is always ready to help!

questions@grutto.uk @gruttouk @gruttouk @gruttouk
Grutto.com Ltd

Centenary House
Peninsula Park
Rydon Lane
Exeter
EX2 7XE
Company Number 11154329