FAQ

 

Our team is always ready to answer your questions. We would like to hear from you!

Will COVID-19 affect my delivery?

We are doing everything we can to make sure your delivery gets to you on time, however, due to COVID-19, our delivery company, APC, are finding it harder to stick to the 8am - 6pm time slot, so your delivery may arrive later than usual. You will still be able to track your order via track and trace.

Do you deliver to my address?

Though it is a service we hope to offer soon, we don't (yet) deliver across the whole of the UK. The table below outlines postcodes we DO NOT deliver to. You can use the table below to determine whether we deliver to your address by using the first group of letters (e.g. AB29 9AG) and the first group of numbers (e.g. AB29 9AG) in your postcode. If the combination of your postcode's first group of letters and numbers are present in the table below, we DO NOT deliver to your address.

For example, if your postcode is 'AB29 9AG': The first column on the table below indicates that there are addresses in the 'AB' region that we don't deliver to. However, the span of numbers in the corresponding row of the second column is solely '30—56' and seeing as the first group of numbers in your postcode is 29, we would deliver to your address. 

Postcodes we do NOT deliver to

First group of letters in postcodeFirst group of numbers in postcode
AB30 — 56
BTALL
EIALL
FK17 — 21
G83
GIRALL
GY9
HS1 — 9
IMALL
IVALL
JEALL
KA27 — 28
KWALL
PA20 — 99
PH15 — 99
TR21 — 25
ZEALL

When will I receive my delivery?

Once your meat box has been dispatched, your parcel should arrive the following working day on a next day service. Delivery is not completely guaranteed in case of unforeseen circumstances which may result in a delivery taking place outside of the estimated hours or the following working day.
APC will send you an email & text notification on the morning of your delivery – this will include your consignment number and your 2 hour time slot for deliveryfor any questions or issues concerning your delivery.

You can manage your delivery using your consignment number and post code at our courier APC’s website. You will be able to see up to date information about the progress of your delivery including: 

  • Estimated two hour time slot for your delivery.
  • The driver stop number for your delivery along with live tracking of your courier driver using the ‘Pinpoint your delivery’ service.

 

Please note: If your delivery address is in the Scottish Highlands & Islands, delivery may take two working days from the point of despatch.

What if I'm not at home to receive my delivery?

Our couriers are required to obtain a signature upon delivery unless you have given them delivery instructions.

You can request the following options by calling APC on 0800 37 37 37:

  • Change delivery date
  • Leave with neighbour
  • Leave in safe place
  • Collect from depot

If this is not possible APC will attempt delivery and will leave a card. You will also receive a text and email notification to let you know that they missed you. To rearrange delivery visit APC’s website or call 0800 37 37 37.

If you receive a calling card/email/text after an attempted delivery, you have the following options at APC Called:

  • Reschedule delivery
  • Collect from delivery

Can I choose a delivery slot?

No, however APC will text and/or email you an estimated two hour time slot the morning of your delivery.

How should I defrost my meat products?

The best way to defrost meat is to move it from freezer to fridge one day before you plan to cook it, so it can thaw slowly. Place a plate or tray underneath, to catch any melting ice. 

However, because our meat is vacuum-packed, this means a very handy alternative method is to simply take it out the freezer and place it in a bowl filled with cold tap water for 15-20 minutes.  

P.S. We strongly recommend against defrosting your meat in the microwave because it heavily deteriorates its quality, making it very tough!

Can we help you with something?

Our team is always ready to help!

questions@grutto.uk @gruttouk @gruttouk @gruttouk
Grutto.com Ltd

Centenary House
Peninsula Park
Rydon Lane
Exeter
EX2 7XE
Company Number 11154329